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All Orders within the United States Ship Free!

 

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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES All orders ship free for the United States. Sales outside the US will have appropriate shipping and related charges such as duties and taxes applied. 

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at patrickcosgroveart@gmail.com with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact patrickcosgroveart@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact patrickcosgroveart@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email patrickcosgroveart@gmail.com 

WHO TO CONTACT?  

You can reach out at any time by email at patrickcosgroveart@gmail.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I hope that it's fun just to browse here, and would love for you to know about any new work I've created. An easy way to stay in the loop is by signing up for my newsletter. You can also follow me on my social media pages as I try to keep the new paintings and photographs flowing! 

Instagram: https://www.instagram.com/patrickcosgrove52 

Facebook: https://www.facebook.com/patrickcosgroveart


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Please see a full description of how we handle returns and exchanges via Bay Photo on our FAQ page (link at the top of this page, or go to: https://patrickcosgrove.artstorefronts.com/faq

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

The materials, inks, paper, canvas, and anything else used to create your artwork or prints are archival quality. This is a non-technical term that suggests that a material or product is permanent, durable, or chemically stable, and that it can therefore safely be used for preservation purposes. The phrase is not quantifiable; no standards exist that describe how long an “archival” or “archivally sound” material will last. In addition, Bay Photo Lab is a Green Certified Business — they received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources!" When you send your orders to Bay Photo Lab, you'll not only feel good about getting the best prints and photo products available, you'll also be making a great choice for our environment!

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